What a night…
As usual lately, the boys wouldn’t go to bed Monday night. What wasn’t usual is that they didn’t even fall asleep Tuesday morning. As a result, we were up all day Monday, all night, and then all day Tuesday as well. By the time I had to be at a doctor appointment for myself (EDS issues), we had all gone well over 36 hours without sleep and were working on 48. Both boys had actually fallen asleep finally in the car ride over, but David woke back up where as Joshua only woke enough to cause problems and show off his screaming capabilities. >< We ended up tucking him in on a bench that was in the room so he could sleep while I was being seen and treated. David however was wide awake again at this point and was giving the doctors a run for their money in trying to keep him out-of-the-way so they could examine me and help put my joints back in place again. We joked that he either wants to be a doctor when he grows up or he is just that protective of his Mommy. lol
By the time we finally got home I was sooo tired I could barely keep my eyes open. Soon after that we were all tucked into bed for the night. Only problem with that is that I didn’t wake back up again until today around 7:30 PM. Yep. NIGHT. Glad I didn’t have anything going on today that wasn’t able to be put off until tomorrow. That wouldn’t have been good to say the least. I woke up sick again though so I haven’t been doing much tonight. Fighting being dizzy again and a bit disoriented. Tried to take my temperature again but kept forgetting about it (it was under my arm) so I don’t know if my fever came back or not.
What really gets me though are the messages I woke up to. For one, Office Max is finally replacing the calendars they messed up, which I appreciate, but are still refusing to help cover the shipping costs involved in getting the replacements out to those who need them. They have been trying hard to get out of this whole situation from day one of the first round of problems they’ve caused. They’ve even gone as far as trying to make us feel bad here at DogForDavid for asking them to honor their business commitment and make right where they went wrong. Asking us to just “let it go” and show them compassion, and that came from corporate! My question to them is where is their compassion? Where are their morals or business ethics? How can a manager sit there and purposefully try to deceive a disabled mother who is trying to raise funds for a service dog for a disabled son and then get upset when caught and is asked to make it right? What kind of business allows one of their managers to bully and intimidate a customer simply to get out of admitting said mistake and having to make it right? And what kind of corporate office allows a representative to ask a customer to just go away and “show mercy” by letting a serious issue go after the customer’s repeated attempts to get things solved at the local level were met with hostility, arrogance, and more mistakes?
Definitely not a company that deserves the awards they brag about on their business site, or who claim to hold themselves to such high standards for business practices that’s for sure. I used to hold this company in high regards and have had pleasant transactions with them in the past, but after this I will not be returning to them for any more business. One thing they have made the most clear in this entire ordeal is how little they care about the customer or a local fundraiser they know they have completely messed up and cost profits from. They have made it clear their only concern is their own company and their own comfort and profits. My thoughts are if they felt that way from the beginning, they shouldn’t have volunteered to help be the printers for the calendar project. Surely the local manager didn’t really believe she could promise high quality and get away with cheap merchandise that looked like a home printer could have done the work simply because she sealed the box and had it carried to the car on pick up. And surely, no one in business really believes that trying to bully, intimidate, and insult the customer is a good way to keep the customer silent about said lack of quality once they have discovered it. And that was just the first round. The second round isn’t much better. *shakes head*
On another note, the other message I woke up today was that my Grandpa (great grandpa for David and Joshua) was sent to the hospital again. He has pneumonia and has become delirious and violent. This is happening just days after having been in the hospital with a broken neck due to a bad fall at the nursing home. He is not doing well at all and could seriously use some prayers. The boys and I haven’t been able to see him since last September and weren’t allowed to see him before then for over a year. I miss him terribly and would greatly appreciate some prayers for his well-being during all of this. It’s news like this that makes the above news seem trivial to be honest… I will try to keep you all updated on both issues though as best as I am able. Thank-you everyone.